Terms of Service

Registration requirements

Use of the Platform generally requires registration. The Customer must provide accurate, complete and current information.

• Accounts may not be registered using automated tools or bots.
• A single entity may not hold multiple accounts without the Provider's consent.
• Login credentials may not be shared with unauthorised persons.

Account security

The Customer is responsible for protecting their login credentials and for all activities carried out under their account. Any security breach must be reported to the Provider without delay.

Account suspension and termination

The Provider reserves the right to suspend or delete an account in the event of a breach of these Terms. Account deletion does not entitle the Customer to any compensation or damages.

Core SaaS services

Within the selected pricing plan, the Provider makes available:

• Product data management and versioning with a full audit trail;
• DPP generation and publication via QR codes and other identifiers;
• Environmental impact calculation pursuant to PEFCR using the EF 3.1 database;
• Basic circular flows (warranty claims and returns management);
• API access for integration with Customer systems;
• Administrative interface for data and user management.

Optional add-on modules

• Advanced circular flows with transaction fees (repairs, take-back, second-hand, recycling);
• White-label consumer application for the Customer's end customers;
• Advanced integrations with ERP, e-commerce and WMS systems;
• Analytics on DPP usage and circular flow activity.

Professional services

• Primary data collection and analysis from the supply chain;
• Design thinking workshops and sustainability consulting;
• Implementation support and onboarding;
• Supply chain mapping.

Pilot phase

During the pilot phase, the Provider provides more hands-on implementation support. The terms of pilot engagement are governed by a separate individual agreement.

Pricing model

• Monthly or annual subscription based on the selected plan and number of DPPs;
• One-time setup fee for onboarding and implementation;
• Transaction fees for circular flows;
• Professional services fees per individual quotation.

Payment terms

Invoices are due within 14 days of issuance. Payments are made by bank transfer. The Provider reserves the right to suspend access to the Platform if payment is overdue by more than 15 days.

Price changes

Price changes will be communicated to the Customer at least 30 days before taking effect. The Customer has the right to terminate the agreement effective on that date.

VAT

All prices are stated exclusive of VAT. VAT will be charged at the statutory rate applicable at the time of supply.

Ownership of data

The Customer retains all rights to Customer Content and grants the Provider a non-exclusive licence to process it solely for the purpose of providing the contracted services.

Responsibility for data accuracy

The Customer bears sole responsibility for the truthfulness, accuracy and lawfulness of all data published through DPPs. The Customer must not use the Platform to disseminate false sustainability claims (greenwashing).

Differentiation between verified and declared data

The Platform distinguishes between data verified by primary sources (labelled with a DQR score) and data declared by the Customer. The Customer acknowledges that this distinction is visible to third parties and regulators. The DPP may indicate which information is based on actual data and which is based on database averages.

Data export after termination

Following termination of the agreement, the Customer has the right to export their data in a standard format for a period of 30 days.

Ownership of the Platform

The cyrcID Platform, software, PEFCR calculation logic, API and documentation are the exclusive intellectual property of cyrcID s.r.o. The Customer is granted a non-exclusive, non-transferable licence to use the Platform for their own business purposes.

Prohibited uses

• Copying, decompiling or modifying the Platform software;
• Sublicensing or transferring access to the Platform to third parties;
• Creating derivative works based on the Platform;
• Removing or altering any copyright or trademark notices.

Scope of warranties

The Platform is provided on an as-is basis. The Provider does not warrant uninterrupted availability or freedom from error. The Provider will, however, use reasonable efforts to ensure reliable operation and the accuracy of the PEFCR methodology.

Exclusions of liability

The Provider is not liable for:

• Damages arising from false or inaccurate data provided by the Customer;
• Regulatory penalties imposed on the Customer;
• Damages caused by outages of third parties (internet, cloud infrastructure);
• Lost profits and indirect damages (except in cases of wilful misconduct or gross negligence).

Liability cap

The total financial liability of the Provider is limited to the fees paid by the Customer in the preceding 12 months.

Term

The agreement is concluded for an indefinite period or as specified in the order. An indefinite-term agreement may be terminated by either party with 30 days' notice.

Immediate termination

Either party may terminate the agreement with immediate effect in the event of a material breach, the commencement of insolvency proceedings, or repeated breach of these Terms.

Consequences of termination

The Customer has the right to export their data within 30 days of termination. Provisions on confidentiality, intellectual property and indemnification survive termination of the agreement.